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We're here to help

Get the help you need, when you need it.

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Real people in the USA, in English and Spanish.

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Step-by-step guides for card machines and devices — inside your back office under Manuals.

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We can connect to your computer to fix things with you.

Questions

How do I sign in?

Go to https://app.posnerd.com/. Use your 4-digit PIN on the register, or your email under Back office.

My card machine says it is offline.

Check that it has internet and shows the waiting screen, then try the sale again. Call us if it keeps happening.

How do I add items?

Back office → Items. You can add them one by one or send us your list.

How do I give a refund?

Open Orders, pick the sale and choose Refund. You can refund all or part of it.

How do I change my plan?

Back office → Billing. Changes take effect right away.

Is my data backed up?

Yes, your data is saved in the cloud and backed up.

Call us — a real person will answer.

Real people in the USA. Call 800-915-0411.

We set up your items, printers and card machine with you.

Step-by-step guides for every device, in English and Spanish.